Refund policy

Return and Refund Policy — DMXKING

Please contact us immediately if you have made an error with your order so we can resolve any issues prior to shipping.

Non-Delivery: Check the tracking status of your package on dhl.com and contact us if there are exceptions. All packages are shipped with signature required. Please contact DHL directly if you have missed delivery or need to make alternative arrangements.

Damaged in transit: Contact DMXKING with details of damaged item(s).

Returning an unused item: Request an RMA through the contact form. Return shipping of unused item at customer expense. A 10% restocking fee will apply. Our shipping costs, taxes and duties paid for Incoterms DDP import to customer country will be deducted from the refund amount. Upon receipt and verification of unused item status DMXKING will refund or provide store credit at our discretion.

Faulty product: Please contact us immediately for support if you encounter problems. Documentation and guides are available on our support website dmxking.tv. Most issues can be resolved through our support process. In the rare case where a product is actually faulty and RMA request accepted DMXKING will replace the item at no cost.